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IMPORTANT ADVICE ON CORONAVIRUS (COVID-19) SHIELDING LETTER

In line with recent guidance, if you have been requested to attend the surgery for a face to face appointment, please attend wearing your own face mask or face covering. Thank you.

Notice

Thank you for calling Fieldhead Surgery. Due to the coronavirus pandemic, the unprecedented number of phone calls and staff sickness you maybe expected to wait up to 20 minutes before your call is answered.

Due to the pandemic and the safety of all patients and staff we must now limit footfall to the surgery. All routine appointments will be changed to telephone consultations or even cancelled depending on staffing levels. Where possible please cancel your routine appointment and rebook later to help ease pressure on the system.

All on the day urgent appointments will be triaged by the reception team and if necessary the clinician will be asked to call you back. Please note that the reception team will signpost you to other appropriate care providers.

Please order your prescriptions online or by telephone.

Please do not order medication early or any medication which is not on your repeat list or you have not had for some time. This causes supply issues in the chain.

Please nominate a pharmacy if you have not already done so. By doing this your medication will be delivered to your home address or you can collect from the pharmacy. Please do not come to the surgery to collect your prescription. If you have not nominated a pharmacy then we will have no alternative but to post your prescription to your home address.

Due to unprecedented demand prescriptions may take up to 72 hrs to process at the surgery.

If you are self isolating because of coronavirus and require a sick note, we will not provide a sick note to cover this. Please speak to your employer. If you require a sick note for any other reason then please telephone the surgery and we will post the sick note using second class post to your home address. Please do not come to surgery to collect your sick note. Sick notes can also take up to 72 hours to process.

For up to date advice about coronavirus please visit NHS 111 Online. If you are unable to manage your symptoms at home then please call NHS 111.

Welcome to Fieldhead Surgery

We are confident that our new website will provide our patients with clear and concise information in an easy and convenient format.  Users can find useful information using the main tabs and additional information can be found by clicking on the links at the bottom of the page under "further information".

Partners in Your Care

At Fieldhead Surgery, patients and healthcare professionals work together to ensure the most appropriate care is provided.  We have a set of Core Values and a Mission Statement to which all staff work towards delivering and achieving.

 

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Access to the Surgery

The surgery provides a sizeable patient car park in which there are designated disabled bays and adult/child parking spaces.  Access to the surgery is via steps or ramp to the main front door.  If you require assistance with the doors leading in to the reception area please press the bell and a member of the reception team will aid you.  Upon leaving, if you require assistance please press the reception bell at the front desk.  We have a designated disabled waiting seat near the front reception desk.

The reception area, patient waiting room and all clinical rooms are located on the ground floor providing suitable access for disabled patients.  Please let a member of the reception team know if you require any kind of assistance whilst in the surgery and we will be happy to help.

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