Our administration team are responsible for the admin requirements on the surgery. Our secretaries process referrals and type letters. They also deal with the administration process of providing medical reports to solicitors and insurance companies upon request. Our scanners and coders deal with clinical coding and scanning of patient letters into patient records.
Our receptionists are responsible for making appointments, processing prescription requests, ordering ambulances and taking messages. They have a demanding role and therefore we ask that our patients are respectful to our receptionists both at the desk and on the telephone - they are here to help you!
We request that our receptionists ask for a brief description of your problem so that they can book you an appointment with the right person, at the right time. It may be that a specific clinician is trained in a certain field (i.e. contraception options) or that you may need a double appointment if you have more than one problem to discuss. Giving our receptionists this information helps us to book you in to the system accordingly.
If however you do feel that the nature of your problem is very private and do not wish to disclose it to the receptionist, we will respect this.
All our reception staff are bound by the strictest of confidentiality rules. The surgery takes any breach of confidentiality very seriously and will act accordingly should it be reported.