Who to See
Patients are free to see the clinician of their choice, please ask the receptionist upon booking for your preferred clinician’s availability. For urgent on the day bookings, we cannot guarantee your preferred choice of clinician will be available, however we will endeavour to book routine future bookings with your preferred choice of clinician. All patients registered at the surgery have a Named GP however this does not affect your choice of clinician, it is an administrative exercise that we have to do.
Making an Appointment
Access to services at the surgery is by appointment only. There are a number of methods in which you can make an appointment at the surgery:
- Telephone the reception during reception opening hours on 01484 654504
- Use the online booking facility (for 10 minute, routine appointments with GP’s only)
- Make an appointment with the receptionist at the reception desk
‘On the Day’ Urgent Appointments
We operate an ‘on the day’ appointment system whereby a limited number of appointment slots are reserved for on the day booking. These appointments are reserved for conditions of an urgent nature only.
To arrange an urgent 'on the day' appointment we request that patients telephone the surgery when the lines open at 08:00 or call into the surgery when the doors open at 08:15 for a morning appointment. If you call mid-morning and all the morning appointments have been booked, depending on the time we may ask you to come to wait or advise you to call back in the afternoon from 13:15 to arrange an ‘on the day’ appointment for the afternoon. We offer these appointments on a time order basis only and therefore cannot guarantee your choice of clinician or time of appointment.
Routine appointments with all our clinicians can usually be booked up to 4 weeks in advance. If your problem is not of an urgent nature, please make a routine appointment.
To arrange a routine appointment you can telephone the reception team, use the online booking service or call into the surgery. Your clinician may ask you to make a further routine appointment upon leaving a consultation which can usually be done so at the reception desk upon leaving.
If you require non-urgent advice and do not require an appointment, we may advise that the clinician will give you a telephone call back. Please provide the receptionist with a telephone number that you are contactable on that day.
Sometimes upon requesting an appointment, our reception team may advise that you are best suited to a call back and do not require to attend an appointment.
Making the Most of Your Appointment
Appointments with GPs are booked at 10 minute intervals (GP Registrar and Advanced Nurse Practitioner appointments may be at longer intervals). Appointments with the nursing team vary depending on what the appointment is for.
We request that patients discuss one issue during their consultation to ensure that adequate time and attention can be given to listening to you, assessing you and diagnosing your problem. You may be advised to make another appointment to discuss any additional problems you have so please discuss your most important problem first or make the clinician aware of the different problems you have at the start of the consultation so that a joint decision can be made about which should be prioritised.
If you have more than one issue to discuss you have the option to make a double appointment (available on routine, advanced bookings only). When requested by the receptionist upon booking, please let them know if you would like to discuss more than one problem so that they can make you a double appointment.
Please note that clinicians only see one patient per consultation. Please make a separate appointment for each person needing to be seen.
Arriving Late for Appointments
We ask that patients arrive shortly before the appointment time. If you anticipate that you will arrive late for your appointment please try to contact the in advance surgery to let us know. We may still be able to see you on the same day if we are pre-warned of your anticipated late arrival.
If you arrive more than 10 minutes late for an appointment and have not given us prior warning of this, please inform the receptionist upon your arrival as the self-check in screen will prevent the self-check in functionality. Depending on the type of appointment that you have booked, we may ask that you re-book your appointment. If you have an urgent appointment or deem your condition to be of a urgent nature, we will request a decision from the clinician as to whether you can still be seen on the same day. This may be at a different time and we may ask that you wait or come back later. The decision of the clinician is final and the receptionist cannot change this decision once it has been made!
If you no longer require an appointment please cancel it.
We ask that patients give at least 30 minutes notice of a cancellation to ensure we can offer the appointment slot to someone else.
If you have access to online booking services, you can cancel your appointment online. Alternatively please telephone the reception team or call in to the surgery.
Cancelling an appointment with less than 30 minutes notice will be classified as a ‘did not attend’ (DNA) on your record (see Non-Attendance section of the website for our DNA policy)
Appointments - Keep them or cancel them, please don’t waste them