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Patient Experience

Ways in which we can enhance your experience at the surgery:

Hearing Induction Loop

We have a portable hearing induction loop in the surgery; please inform reception if this would be useful for you during your consultation.

Translation Services

We can arrange for telephone translation services, please inform us at time of booking if you require this service.

Dr Ahmed can speak Urdu & Punjabi and Dr Hayward can speak Welsh.

British Sign Language (BSL)

We can arrange for a BSL interpreter to attend your appointment if we are given prior notice at time of booking.

Visually Impairment

We record an alert on the medical records of patients with a visual impairment to ensure that we can assist when it comes to reading the call screen in the waiting room.

Disabled Parking

There are a number of clearly marked disabled parking bays in the car park.

Adult & Child Parking

We have a designated adult & child parking space in the car park.

Baby Change

We have baby change facilities located in the patient toilet.

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